Warning: Late repayments can cause you serious money problems. For help, go to moneyadviceservice.org.uk. We provide a broking service and are not a lender.

Representative APR 1294.1% £200 payday loan for 28 days. Total repayable £244.80. Charge for credit £44.80 - interest only. Interest rate 0.8% per day, equal to 292% p/a (fixed)

Complaints

If you are unhappy with our service we want to know

We pride ourselves on customer satisfaction
If you're not totally happy with the service you have received, please tell us so we can improve.

Here's how to make a complaint

We have a dedicated email address for handling complaints, which are treated as a priority. Please use the email address listed below to register a complaint:

complaints@buzzloans.co.uk

It's better that you email so we have your complaint in writing. However, if you would rather contact us in a different way, please see the contact page for more contact options.

When can I expect a response?

You can expect a response, in writing, within 5 working days of receipt. We endeavour to resolve your complaint as quickly as possible. If a complaint is relatively complicated, it may take longer to investigate and fully resolve. If this is the case, we will continue to update you on the progress of your complaint and you will receive a final response from us, no later than 2 months from the date you first submitted your complaint.

If we cannot resolve your complaint within this time, we will notify you of this delay and when to expect a resolution.

What if I’m still unsatisfied?

If you are unsatisfied with the rate of progress of your complaint, or you are unhappy with the outcome of your complaint, you may refer it to the Financial Ombudsman Service (FOS). The FOS will investigate your complaint, provided that you have given us ample opportunity to resolve it. You must notify us of your complaint before putting it to the FOS.

If we have been given ample opportunity to resolve your complaint and you are still unhappy with our response, you may refer your complaint to the FOS within 6 months of our final response.

  • Address:
  • The Financial Ombudsman Service
  • Exchange Tower
  • London
  • E14 9SR
  • Tel: 0300 1239 123 or 0800 023 4 567
  • Email: complaint.info@financial-ombudsman.org.uk

More information regarding complaints can be found here.